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Privacy Policy

Privacy Policy

This Privacy Policy explains how Family Line AI collects, uses, shares, and protects personal data when you use our website and related business services. It applies to visitors, prospective clients, and other individuals who communicate with us or submit information through the site.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
01
Processing purpose

How We Use Data

We process personal data to respond to inquiries, assess project needs, provide AI software development and implementation services, manage accounts and contracts, communicate about services, maintain records, improve website performance, monitor security, prevent misuse, and comply with legal obligations. We may also use data to support troubleshooting, testing, quality control, and internal reporting related to our business operations.

We use personal data only for operational and support purposes connected to our services.
02
Sharing partners

Sharing with Partners

We may share personal data with hosting providers, analytics services, communication tools, professional advisers, payment processors, and other vendors that support our operations. We may also share information with business clients or implementation partners when needed to deliver a project or manage a service request. These parties are expected to use the data only for the purposes we specify and to protect it appropriately.

Service providers receive only the information needed to perform their functions.
03
Legal basis

Legal Disclosures

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate security or fraud issues, or support the establishment, exercise, or defense of legal claims. We limit such disclosures to what is reasonably necessary in the circumstances.

Disclosure may be required to comply with law, court orders, or lawful requests.
Privacy Contact

Contact Information

Privacy email
sales@familylinehostknee.click
Telephone
+66 81 128 4461
Mailing address
68/24, Thanon Maliwan, Sila Sub District, Amphoe Mueang Khon Kaen District, Khon Kaen Province 40000
Privacy contact
Contact Page

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
Data category

Data We Collect

We may collect identifiers and contact details, account and profile information, business inquiry details, project requirements, communications, payment or billing records where applicable, device and usage data, and technical logs. In the context of AI software development and AI implementation services, we may also process content submitted for analysis, testing, configuration, support, or integration. We limit collection to what is reasonably needed for service delivery, administration, security, and compliance.

The categories of data collected depend on how users interact with our services.
Collection source

Sources of Data

We collect personal data from information you provide through forms, messages, meetings, contracts, and support requests. We also collect data automatically when you use the website, including device information, browser data, log records, and interaction details. In some cases, we receive data from business partners, service providers, or other parties involved in a project, where they are permitted to share it with us.

Data is received directly from users or generated through service interactions.
Cookie type

Cookie Types

Our website may use essential cookies to support core functions, functional cookies to remember settings, and analytics cookies to understand site performance and usage patterns. Cookies may be session-based or persistent. We use them to maintain security, improve navigation, and measure how the site is used. We do not use cookies to collect more information than is reasonably needed for these purposes.

We use a limited set of cookies for operation, analytics, and preference storage.
User control

Cookie Controls

You can manage cookies through your browser settings and, where available, through on-site preference tools. If you disable certain cookies, some features may not function as intended. We do not rely on cookie settings to override legal or security-related processing that is necessary for the operation of the website.

Browser settings and site controls may affect how cookies operate.

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to some uses of your data where the law provides that right. If we rely on your consent for a specific activity, you may withdraw it for future processing.

Available rights depend on the nature of the data and applicable law.

To make a privacy request, please provide enough information for us to identify you and understand the scope of the request. We may ask for additional details to verify identity or to locate the relevant records. We will review requests in line with applicable legal requirements and may decline or limit a request where the law permits.

We may need information to verify identity before acting on a request.

We retain personal data for the period needed to provide services, manage our relationship with you, meet accounting or recordkeeping obligations, resolve disputes, and maintain security. When data is no longer required, we delete it, anonymize it, or restrict it so that it is no longer actively used, subject to applicable legal or operational needs.

We keep data only for as long as needed for the relevant purpose or legal requirement.

We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will take effect when posted unless a different effective date is stated. Where changes are material, we will take reasonable steps to draw attention to them.

We review this policy when our practices or legal obligations change.